Workplace Mediation

Experienced workplace mediator.
I’m just a phone call away…

What is workplace mediation?

Workplace mediation is a voluntary, informal and confidential process, ensuring that all sides are heard. Each party is given the opportunity to tell his or her story of how and why the conflict started. Workplace mediation is basically a meeting between two or more parties who are experiencing a conflict.

Why workplace mediation?

Mediation can be an effective conflict resolution process. If you have a conflict in your organization, workplace mediation can be used to resolve disagreements around workplace relationships.

When the conflict is starting to escalate and before the conflict becomes damaging, you can ask an employment mediator to resolve the conflict in time.

When workplace mediation?

Often organizations can handle conflicts on their own. Everyone has, from time to time, a disagreement with a colleague. By talking to each other and looking for solutions, the majority of issues can be resolved. However sometimes a neutral mediator can be extremely valuable. As an organization you do not conflicts leading to a reduction of productivity, increased costs and the start of legal proceedings.

As an employment mediator I am creative and confident. I am an impartial third party who works with the disputing parties, facilitating problem-solving discussion and trying to reach a mutual and manageable agreement. 

Labour dispute ~ mediation

Most of the time workplace conflicts are caused by miscommunication, ignorance and lack of understanding. Labour disputes come in many shapes and sizes and labour mediation is an effective solution to resolving conflict at work, addressing a range of workplace issues including:

  • relationship breakdown (in trust and confidence)
  • communication problems
  • disagreements between employees and within teams
  • bullying, harassment or discrimination

When a labour dispute is going on, it is often accompanied by a considerable amount of stress and negative emotions, which can finally lead to illness and burnouts.

mediator english

Issues can arise between an employee and a manager/supervisor, within teams or between two employees. In these relationships (two or more parties) there is no longer faith or trust in the other.

As an impartial/independent and skilled mediator I can facilitate the mediation process in a fair, practical and objective way. Helping the participants to resolve the dispute themselves and making an informed decision that everyone can live with.

Optimaal Perspectief is ready and willing to provide further information or to discuss the nature of your employment dispute and the options available to you, feel free to contact me. or call 0620429578


Labour dispute ~ Causes

A labor dispute is a disagreement between two or more parties in an organization. The dispute usually involves disagreements around benefits, pay, conditions of employment, organizational procedures, and hours worked.

Most labor disputes can be categorized into different types:

  • Task and process conflicts: parties have differences in opinion about how to complete a task, the best way to manage a process or how to achieve a goal.
  • Interest/right disputes: work standars expectations, working conditions, pay/fair wages and available opportunities, bonuses, holidays e.g.
  • Relationship/personal/value conflicts: differences between team members about what is important or valuable (cultural backgrounds, communication styles).

Mediation becomes relevant as a way to manage disputes in the workplace in a fair transparant way. As a skilled mediator I help you to prevent costly, extensive, and unsatisfying legal procedures.

My focus is on the future rather than focusing on what has happened. It is my role to actively listen and remain neutral, so everyone involved in the conflict can present their side of the story without interruption. 

If you want to learn more about mediation in general mediation services, or want to learn more about ” What can I do to resolve a labour dispute”?

Labour mediation ~ Termination of employment


In some cases the organization as well as the employee want to end the working relationship. They both have no faith in achieving a constructive working relationship for the future. If this is the case, a settlement agreement (a legally binding agreement between you and your employer) must be reached. This is a mutually agreed termination of the employment contract by mutual consent.

A settlement agreement -vaststellingsovereenkomst- (exit package), means that both parties have reached an amicable end to the working relationship. As a mediator I will record the solutions achieved in a settlement agreement. A settlement agreement is a written offer that includes specific conditions under which you agree to give up your job and leave the company voluntarily.



Worried about your situation?

I can help you find solutions.

Fill your details in to receive a call from me at a time which is suitable for you and we'll discuss your options.

Contact me via email or call me. You're also welcome to send your questions via Whats App.

CTA English

What Clients Say

Super deskundige relatie bemiddelaar. Hele fijne gesprekken en goede handvaten gekregen om te verbeteren. De therapie heeft mijzelf als persoon ook geholpen.

Tineke Krijkamp

Heel erg ontspannen,vertrouwd,eerlijk,en leerzaam,echt een aanrader 👍

Marcel Krijkamp

Het was geen makkelijk proces, maar dank dat je het voor ons beide tot een goed einde hebt weten te brengen!

Esmeralda Kinds

Ik ken Claudia als integer en vindingrijk. Ze kan zich goed inleven in anderen en dat komt duidelijk naar voren in haar onpartijdige houding.

Jose de Bruijn

Wij zijn erg tevreden over de werkwijze die Claudia hanteert tijdens onze mediation sessies.
Zij gaf ons direct een goed en ontspannen gevoel, zij haalt de juiste argumenten naar voren en stelt correcte vragen waar wij niet eerder bij stil hebben gestaan.
Zij leert ons bewuster te zijn van de kracht van (non-verbale)communicatie, dus ook hoe het kan komen dat dit vaak misgaat en helpt ons erbij om oplossingen te bedenken.
Claudia is zeer onpartijdig en ontzettend fijn om mee in gesprek te zijn.

Hendrina Sumter

Claudia is een open en eerlijk persoon en ze heeft verstand van zaken!

Sylvia van Wijngaerde

Een zeer professionele aanpak !
Maar vooral een goed persoonlijk contact gehad.
Staat vrolijk in het leven en deelt dat graag met de mensen om haar heen die dat wensen.
Stelt je op je gemak in de toch al moeilijke beslissing
Zeker een aanrader

MF Keislair

Firstly Claudia’s English is perfect, which was a huge relief! The coaching and mentoring that I received was brilliant and really helped me to find direction and put me on the right path. Claudia is a such a lovely person, it made working with her really easy and I always looked forward to my sessions. Thank you Claudia 🙂

N Young

Prettige persoonlijkheid
En leuk contact

S Glavimans

Prettige gesprekken en goede begeleiding. Open, direct en duidelijk.

J Hartman

Erg vriendelijk, heeft me erg goed geholpen. Super bedankt Claudia!

L Verweij

A very good mediator. She handles the case from start to finish. She takes the matter seriously. Wish there were more people like that.

A Murakowski